aa99's Privacy Policy
Protecting your personal information is our top priority. This policy explains how aa99 collects, stores, and uses your data.
About This Policy
aa99 is a safe and reliable online gaming platform for players in Bangladesh. When you use our platform, you share certain personal information with us. This privacy policy clearly explains how we collect that information, what we use it for, how we keep it secure, and under what circumstances we may share it with third parties.
By using our platform, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us.
This policy applies only to the aa99 platform (aa99.mom). We are not responsible for the privacy practices of any other website or third-party service.
What Information We Collect
When you create an account or use our services at aa99, we may collect the following types of information:
1.1 Information You Provide Directly
- Name, email address, and mobile number (at the time of registration)
- Date of birth (for age verification — only users aged 21+ are permitted)
- Payment information such as bKash, Nagad, Rocket, or Upay account details
- A copy of your national ID card or passport for identity verification
- Information provided when contacting our support team
1.2 Automatically Collected Information
- IP address and device type (mobile, tablet, desktop)
- Browser type and language settings
- Your activity on the platform and gaming history
- Login time and date, session duration
- Data collected through cookies and similar tracking technologies
1.3 Transaction Information
- Deposit and withdrawal amounts and methods
- Bonus claim and usage records
- Gaming activity and betting history
How We Use Your Information
aa99 uses your information for the following purposes:
2.1 Account and Service Management
- To create, verify, and maintain your account
- To complete age and identity verification (to confirm you are 21+)
- To process financial transactions (deposits, withdrawals, bonus payments)
- To customize our services according to your gaming preferences
2.2 Security and Fraud Prevention
- To detect and prevent unauthorized access and fraud
- To prevent multiple accounts or bonus abuse
- To ensure the security of our platform
2.3 Communication and Support
- To respond to your requests and complaints
- To send important notifications related to your account or transactions
- To send relevant promotional information (if you have given your consent)
2.4 Responsible Gaming
- To identify unusual gaming behavior and provide you with support
- To enforce self-exclusion limits you have set
Important: We never sell your information and do not transfer it to third parties for marketing purposes without your consent.
Data Sharing Policy
aa99 may share your information with third parties only in the following limited circumstances:
3.1 Service Provider Partners
Selected partners who assist in operating our platform — such as payment processors (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure providers, and identity verification agencies — receive only the information necessary to carry out their specific responsibilities. We have agreements with these partners that ensure they keep your information confidential and do not use it for any other purpose.
3.2 Legal Obligations
We may be required to disclose information in response to a court order, a lawful request from a law enforcement agency, or a requirement from a regulatory authority.
3.3 Business Transfers
In the event of a company merger, acquisition, or sale of assets, your information may be transferred. We will notify you in advance if such an event occurs.
3.4 With Your Consent
Beyond the cases mentioned above, we will share your information only after receiving your explicit consent.
Data Security Measures
aa99 has put in place multiple technical and organizational measures to ensure the security of your information:
4.1 Encryption and Secure Connections
- SSL (Secure Sockets Layer) encryption is used for all data transmissions
- Sensitive information such as payment data is protected with high-grade encryption
- Passwords are stored in encrypted form — not even our staff can view them
4.2 Access Controls
- Access to your information is restricted to authorized staff only
- All internal data access is logged and reviewed regularly
- Staff receive regular data protection training
4.3 Security Monitoring
- Our systems are monitored 24/7 for security threats
- When suspicious activity is detected automatically, immediate action is taken
- Regular security audits are conducted
No digital system is entirely free from security breaches. However, we make every effort to protect your information using industry-standard best technologies and practices.
Cookies Policy
5.1 What Are Cookies
Cookies are small text files that your browser stores on your device when you visit our website. They help make your visit easier and more personalized.
5.2 Cookies We Use
- Essential Cookies: Required to maintain login sessions and run the core functions of the platform. These cannot be disabled.
- Functionality Cookies: Used to remember your language preferences and other settings.
- Analytics Cookies: Collect anonymous data to help us understand how our platform is being used, which allows us to improve our services.
5.3 Managing Cookies
You can disable cookies from your browser settings. Please note, however, that disabling cookies may prevent some important platform features from working properly.
Data Retention Period
We retain your information only for as long as it is needed to fulfill the purpose for which it was collected, or as required to meet legal obligations.
6.1 Active Accounts
We retain your information for as long as your account remains active. This is necessary for providing services, ensuring security, and offering customer support.
6.2 After Account Closure
Even after your account is closed, financial transaction records and identity verification information are retained for a specified period in accordance with applicable law. Once that period has passed, the information is securely deleted or anonymized.
6.3 Marketing Communications
If you wish to opt out of marketing communications, we will stop them immediately. However, information necessary for managing your account will be retained separately.
Your Rights
You have the following rights regarding your personal information at aa99:
7.1 Right to Access
You may request to know what information we have collected about you and how it is being used.
7.2 Right to Correction
You may contact us to correct any incomplete or inaccurate information in your profile.
7.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. Please note that we may be required to retain some information due to legal obligations.
7.4 Right to Object to Processing
You may object to the use of your information for marketing communications or personalized recommendations, and we will honor that request.
7.5 Right to Portability
You may request a copy of your information in a standard, machine-readable format.
To submit a request: To exercise any of the rights mentioned above, email [email protected] or contact us via live chat.
Protection of Minors
aa99 strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect information from minors.
If we learn that a person under the age of 21 is using our platform or has provided information, that account will be closed immediately and the related information will be deleted.
If you suspect that a minor is using our platform, please contact [email protected] immediately.
Policy Changes and Updates
We may update this privacy policy from time to time. For any significant changes:
- You will be notified by email or by a notice on the platform at least 30 days before the change takes effect.
- Continuing to use the platform after a change takes effect will be considered your acceptance of the new policy.
- If you do not agree to the updated policy, please request to close your account before the change comes into effect.
The "Last Updated" date shown at the top of this page always indicates the most recent version of the policy.
Privacy Contact
Have a Question?
If you have any questions about this privacy policy or wish to exercise your rights regarding your information, please contact us. The aa99 support team is available 24/7 in Bengali and English.